I am a new customer. How should I start?
Welcome to XboxKing!As a new customer, we recommend that you first visit our 'About us' section. It's a great starting point to understand who we are, our business model, and the values that shape our customer service and product selection. Familiarizing yourself with 'Our policies' will help ensure that your shopping experience aligns with your expectations. Once you're ready, explore our products, create your account, and start shoping! If you have any questions along the way, remember, we're here to support you.
Are all products sold at XboxKing authentic?
Absolutely! We guarantee that every item we sell is 100% authentic, sourced directly from the original manufacturers or trusted suppliers.
Can I expect my product to be brand new?
Yes, the majority of our products are brand new. If an item is certified refurbished*, this will be clearly stated on the product's page. Please note, while products are new, their packaging may sometimes show signs of handling during shipping.
*Certified Refurbished refers to items that have been returned to the manufacturer or a manufacturer-approved vendor and restored to a pristine, like-new condition. Each item is thoroughly inspected, cleaned, and refurbished to meet the manufacturer's strict quality standards.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure online payment services.
Does the price include sales tax?
The price displayed for each item is the final price you will pay. We ensure transparency in our pricing, so there are no surprises at checkout.
Do you offer a cool-off period? Can I cancel my order after placing it?
For most of our products, a 24-hour cool-off period is available from the time of your purchase. To cancel your order free of charge, please send us a cancellation email within this timeframe. We will use the timestamp of your email to ensure the cancellation request is within the deadline. Unfortunately, this policy does not apply to digital items. For more details, please visit "Order cancellation policy" at 'Our policies' section. Learn more.
What should I do if I receive a defective, damaged or incorrect product?
If you receive a defective, damaged or incorrect item, please contact us immediately so we can make it right by arranging a replacement. Customer satisfaction is our top priority. For more instructions, please visit "Return and refund policy"at 'Our policies'section. Learn more.
Can you explain the price protection policy?
Our "Price protection policy(PPP)" ensures that if the price of the item you purchased from us drops within 30 days of your purchase, you may be eligible for a refund of the difference. Please refer to our "PPP"at 'Our policies'section for the exact terms, conditions, and the time frame during which price protection applies. Learn more
What is your return policy?
We specifies which items are eligible for return and replacement directly on each product detail page.Returnableitems can be sent back within 30 days if they are in original, unused condition with all packaging.Non-returnableitems, such as digital products and subscription services, cannot be returned. For non-returnable items, replacement will be available in the case of defective or incorrect items. Please check the "Return and Refund Policy"at'Our policies'section for detailed instructions. Learn more
Do you offer international shipping?
Currently, we only ship items within the U.S. Please stay tuned for updates as we aim to expand our shipping options in the future.
Are my details secured?
Yes, we take data security seriously. Your information is handled with the utmost care. For more on how we protect your data, please see our 'Privacy Policy'. Learn more
The gift card code is not working. What should I do?
To resolve this promptly, please:
- Double-check the gift card code format (e.g., XXXXX-XXXXX-XXXXX). Ensure the code is entered correctly without extra spaces or characters;
- Confirm your purchase meets any terms (e.g., minimum spend, eligible products). Verify the card is redeemable in your region and currency;
- If still unresolved, please directly contact the corresponding issuer for further assistance.
Due to the irrevocable nature of digital gift card transactions and to mitigate risks of fraud or misuse, all digital gift cards are non-refundable and non-exchangeable.
How can I contact the customer service?
Our customer service team can be reached via email atsupport@xboxking.comor through our website's contact form. We're here to help!
